Warranty Information
Our machines are guaranteed against defects in materials and workmanship for a period of one (*1) year from the date of original purchase from an authorized distributor of TAMERICA PRODUCTS, INC. Customers are to report to the authorized distributor they purchased the machine from any perceived or experienced issue about the machine within 10 days of said purchase to avail of free pickup and redelivery from TAMERICA’S Service Center.
After the first 10 days, customers would either receive service instructions and parts via mail free of charge for the duration of the warranty, or be responsible for shipping the machine to the dealer or to the TAMERICA Service Center through the life of the machine. Note that when returning the machine for warranty claims, the machine should be returned in its complete original packaging to avoid incidental or consequential damages that may void the claim. A copy of the invoice or other proof of purchase also needs to be sent with the machine.
Upon evaluation of the machine and the determination of the actual defect, the machine will be restored to its working condition by the Service Center and shipped back to the customer free of charge.
If a customer changes their mind and want to return the machine for a refund, they must do so within the 10-day grace period. However, a 20% restocking fee will be charged plus they will have to cover freight cost to send the machine back, as well as other expenses that may be incurred to return the machine to brand-new, resalable condition
This warranty covers all defects incurred in the normal use of the equipment, except in the following cases:
This warranty is valid only within the United States or its provinces and territories.
GENERAL RETURN POLICY:
Customer’s Responsibilities:
* Our machines in general carry a one year warranty period while other machines have varying warranty periods of 3 months, 6 months, and 2 years. Refurbished machines have a 90 day warranty.
After the first 10 days, customers would either receive service instructions and parts via mail free of charge for the duration of the warranty, or be responsible for shipping the machine to the dealer or to the TAMERICA Service Center through the life of the machine. Note that when returning the machine for warranty claims, the machine should be returned in its complete original packaging to avoid incidental or consequential damages that may void the claim. A copy of the invoice or other proof of purchase also needs to be sent with the machine.
Upon evaluation of the machine and the determination of the actual defect, the machine will be restored to its working condition by the Service Center and shipped back to the customer free of charge.
If a customer changes their mind and want to return the machine for a refund, they must do so within the 10-day grace period. However, a 20% restocking fee will be charged plus they will have to cover freight cost to send the machine back, as well as other expenses that may be incurred to return the machine to brand-new, resalable condition
This warranty covers all defects incurred in the normal use of the equipment, except in the following cases:
- Loss or damage to the equipment due to improper operation, abuse, mishandling or failure to follow the operating instructions.
- Removal or alteration of the serial number.
- The machine being serviced or modified by anyone other than a certified technician authorized by TAMERICA.
This warranty is valid only within the United States or its provinces and territories.
GENERAL RETURN POLICY:
- All claims must be made within 10 business days after receipt of merchandise. This statement is printed on all or invoices.
- Our products are warranted to be within manufacturer’s specifications, but no warranty of fitness for purpose is expressed. This statement is printed on all our picking sheets.
- Merchandise may not be returned without our approval and an RA number.
- A 20% restocking fee is charged on returns. Exceptions of less than 20% restocking fee may be charged when authorized by management.
- Merchandise shipped from our warehouse is always in good condition and in general, our term of sale is FOB origin. If the entire shipment was damaged by a freight carrier while in transit, customer should refuse delivery. If only a portion of the shipment was damaged, details of the damage must be clearly indicated on the delivery receipt. Otherwise, claims will not be accepted.
- The exception for item #5 above is “concealed damage” where it is physically impossible to note the damage at the time of delivery. In this case, the customer must in good faith, immediately inform us or the authorized dealer they purchased the machine from, about the damage/s. However, consistent with #3 above, all claims must still be made within 10 business days after receipt.
- Return freight must be paid by the customer. Exceptions are as follows:
- We shipped the wrong merchandise
- The machine is determined to be under warranty but should be returned within 10 days upon receipt of machine.
Customer’s Responsibilities:
- The merchandise must be in good, resalable condition.
- While the machine is still under its warranty period, the original packaging must be kept. If the merchandise is not in its original packaging, cost to repair damages while in transit must be paid by the customer. Please note clear instructions stamped on the box of each machine.
- The RA number must be indicated on the carton. Otherwise, returns will be refused. Exception: When a call tag is issued by us or the dealer for the return of the merchandise.
* Our machines in general carry a one year warranty period while other machines have varying warranty periods of 3 months, 6 months, and 2 years. Refurbished machines have a 90 day warranty.
